Privacy Policy

Welcome to the Privacy Policy of Crystal Sailor. We specialise in crystal tableware, decor and gifts and operate from Osaka, Osaka, Japan. Respecting your privacy is fundamental to how we run our business. This document describes our approach to personal data collection, processing, storage and deletion, in compliance with the Act on the Protection of Personal Information (APPI) of Japan and related regulations.

1. What personal information we collect

When you interact with our website or contact us about crystal tableware, decor and gifts, we may collect the following categories of personal information: your name, email address and telephone number provided through our contact or enquiry forms; the content of any message or request you submit to us; technical data collected automatically through cookies, including your IP address, browser type, device information, pages visited and time of access; and any additional details you voluntarily provide when discussing crystal tableware, decor and gifts requirements with us. We collect information only through lawful and fair means. We do not obtain personal data from third-party sources or data brokers.

2. How and why we use your information

We use the personal information we collect for the following purposes: to respond to enquiries you send through our contact form or by telephone at +81-6-6261-5743; to provide, manage and improve our crystal tableware, decor and gifts services; to send you information directly related to a service you have requested or are actively using; to analyse website usage patterns in aggregate form so that we can improve site content and performance; and to comply with legal obligations under Japanese law. We will not use your personal information for purposes beyond those stated here without first obtaining your consent.

3. Sharing and disclosure

Crystal Sailor does not sell, rent or trade your personal data. We may share information only in the following limited circumstances: with your prior consent; with service providers who assist us in operating this website or delivering crystal tableware, decor and gifts, under strict confidentiality agreements; when required by law, regulation, court order or governmental authority; or to protect the rights, safety or property of Crystal Sailor, our customers or the public in urgent situations.

4. Data security

Crystal Sailor implements reasonable technical and organisational measures to protect personal information related to crystal tableware, decor and gifts against unauthorised access, loss, alteration or destruction. These measures include SSL/TLS encryption for data transmitted through our website, access controls limiting who within our Osaka team can view personal data, regular review of our security practices and internal policies, staff training on data protection responsibilities, and secure deletion of personal data once the retention period has expired.

5. Data retention

Crystal Sailor retains personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry records related to crystal tableware, decor and gifts are kept for a reasonable period to allow us to respond and maintain business records, after which they are securely deleted. Cookie-related data is subject to the retention periods described in our Cookie Policy.

6. Your rights

Under Japan's APPI and applicable privacy frameworks, you have the following rights regarding your personal data held by Crystal Sailor: the right of access, meaning you may request confirmation of whether we hold your personal data and obtain a copy; the right of correction if any personal data we hold is inaccurate or incomplete; the right of deletion for personal data that is no longer necessary for its original purpose; the right to suspend use of your data in certain circumstances; and the right to stop third-party sharing even where you previously consented. To exercise any of these rights, please contact us using the details below or through our Contact page. We will verify your identity before processing any request and respond within the timeframe required by law.

7. Cookies

The Crystal Sailor website uses cookies to support essential functionality and, where you consent, for analytics and advertising-related purposes connected with crystal tableware, decor and gifts. Full details about the cookies we use and how to manage your preferences are available on our Cookie Policy page.

8. Children's privacy

Our website and crystal tableware, decor and gifts services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations related to crystal tableware, decor and gifts. The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact us:

Crystal Sailor
Osaka, Chuo-ku, Minami-Kyuhoji-machi 4-chome 2-9, 541-0058, Japan
Telephone: +81-6-6261-5743
Email: info@crystal-sailor.com

Your rights and opt-out instructions

You are not required to provide any personal information when browsing the Crystal Sailor website. If you prefer not to share your data, you may choose not to complete any contact or crystal tableware, decor and gifts enquiry forms on the site. You can also disable cookies through your browser settings. If you have previously shared personal information with us and would like it deleted, please contact us at the details above or through our Contact page. We respect your choices and will process deletion requests promptly.