Terms and Conditions

These Terms and Conditions ("Conditions") form a binding agreement between you and Crystal Sailor ("we", "us", "our") whenever you use this website, submit an enquiry, or engage our crystal tableware, decor and gifts services. Please read them carefully before proceeding. By using our site or services, you confirm your acceptance of these Conditions.

1. Application

These Conditions apply to all dealings between you and Crystal Sailor, operating from Osaka, Osaka, Japan. If we agree separate terms with you for a particular engagement, those terms prevail for that engagement, but these Conditions continue to apply for all other matters. Any matter not addressed by specific terms or these Conditions shall be governed by Japanese law and customary trade practice.

2. Your responsibilities

You agree to provide truthful and complete information when making enquiries or placing orders related to crystal tableware, decor and gifts. We are not liable for problems arising from inaccurate details you provide. You will provide reasonable assistance and information that we need to deliver our crystal tableware, decor and gifts services effectively. You agree to comply with all applicable laws and regulations when using our website and services. You will treat our staff with respect and refrain from making unreasonable demands or engaging in behaviour that disrupts service delivery.

3. Service delivery

Crystal Sailor provides crystal tableware, decor and gifts from our base in Osaka, Japan. The specific scope, timeline and cost of each engagement will be confirmed at the time of your request. We undertake to perform all services with reasonable care and skill appropriate to crystal tableware, decor and gifts. However, we do not guarantee any particular outcome, as results may depend on factors outside our control.

4. Pricing and payment

Prices for Crystal Sailor's crystal tableware, decor and gifts services are based on the quotation provided at the time of your enquiry. Consumption tax may apply as required by Japanese tax law. Payment terms and accepted methods will be communicated when you place an order. Bank transfer fees, if applicable, are your responsibility. If your requirements change after an order is confirmed, any resulting additional work will be quoted separately before we proceed. Overdue amounts may incur interest at a rate of 14.6% per annum, calculated from the due date until full payment is received.

5. Cancellation and changes

You may cancel or reschedule a crystal tableware, decor and gifts engagement by contacting Crystal Sailor before the agreed service date. Depending on the stage of preparation, a cancellation fee may apply. The fee amount varies by service type and timing and details will be provided at the time of booking. If we are unable to deliver a service due to our own circumstances, we will offer an alternative date or a full refund of any amount already paid.

6. Warranties and disclaimers

We aim to deliver crystal tableware, decor and gifts services to an industry-standard level of care, but we do not warrant that every expectation will be met in every case. To the fullest extent permitted by Japanese law, our total liability for any claim arising from our services shall not exceed the amount you have actually paid to us for the service giving rise to the claim. We are not liable for lost profits, business interruption, data loss or other consequential or indirect damages. We shall not be liable for failures or delays caused by events beyond our reasonable control, such as natural disasters, epidemics, power failures, telecommunications outages, or changes in law.

7. Personal data

Crystal Sailor handles your personal data in accordance with our Privacy Policy. Information collected during a crystal tableware, decor and gifts transaction is used only to deliver the requested service and for related communication. It is not shared with third parties except as described in the Privacy Policy or as required by law.

8. Intellectual property

Any materials, reports, proposals or other deliverables created by Crystal Sailor during the course of providing crystal tableware, decor and gifts services remain our intellectual property unless a separate written agreement states otherwise. You may use such deliverables solely for the purpose for which they were provided.

9. Termination

Crystal Sailor reserves the right to terminate any crystal tableware, decor and gifts engagement without prior notice if you materially breach these Conditions, fail to make a required payment, or engage in conduct that seriously obstructs our ability to provide services.

10. Governing law and jurisdiction

These Conditions are governed by and construed in accordance with the laws of Japan. We encourage you to contact us first to resolve any dispute informally. If a matter cannot be resolved by discussion, the courts of Osaka, Japan shall have exclusive jurisdiction.

11. Severability

If any provision of these Conditions governing Crystal Sailor's crystal tableware, decor and gifts services is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

12. Amendments

Crystal Sailor may update these Conditions from time to time to reflect changes in our crystal tableware, decor and gifts offerings. The revised version will be posted on this page with a new effective date. Continued use of our website or services after an update constitutes acceptance of the revised Conditions.

13. Contact

For questions about these Terms and Conditions, please contact:

Crystal Sailor
Osaka, Chuo-ku, Minami-Kyuhoji-machi 4-chome 2-9, 541-0058, Japan
Telephone: +81-6-6261-5743
Email: info@crystal-sailor.com